Customer Success
Compliance Without Confusion
See how Drata becomes your compliance partner, making the whole process a breeze and keeping you right on target with your goals.
4.5K
Customers
2M
Users
9.8
G2 Support Rating
The Drata approach
It Takes More Than Software to Reach Your GRC Goals
Customer obsession is in our DNA. CS was the first functional department at the company, ensuring we deliver on our commitment to putting our customer first in all things. This has and continues to separate Drata in the market and we couldn't be prouder.
How Drata helps
Expertise. Extra Fast.
Risk and compliance can’t wait. With multiple support channels, you’ll have help in minutes for any problem, big or small.
Compliance Co-Pilots
Our customer success team does more than oversee your journey. Right from the start, they help you with everything from onboarding to adopting new features and setting up action plans that align to your specific goals.
They keep things running smoothly, making sure you're always using best practices and maximizing ROI.
Expert GRC Guidance
When compliance gets complicated, our team of expert advisors and former auditors are available from 6 a.m. to 6 p.m. PT.
Whether you’re tweaking policies, creating custom controls, or preparing your first audit, they’re ready to assist you with any compliance questions.
Live Technical Support
Stuck? Lost? Just want to shoot the breeze? Email or chat with live agents whenever you need help. And if you’re worried about wait times, don’t be. Our support team prides themselves on 3-minute median response times.
If you’re not in a talking mood, you can also dive into our extensive help articles for quick fixes and tips.
Vetted Partner Ecosystem
Compliance is better together. Get access to our vast network of trusted partners and an auditor alliance that’s ready to guide you through any compliance challenge.
The Drata Process
4 Steps to Success
With Drata, you’re never on your own. From initial setup to your seven hundredth audit, we’ll be there to help and keep you on track.
Set Goals
Every GRC program needs a goal. Work with Drata to decide the frameworks you want to pursue and establish your timelines.
Onboard & Setup
Learn the ins and outs of Drata, including how to manage policies, integrations, roles, access reviews, and more in a matter of weeks.
Drive Results
Do you have your controls under control? Check in with the Drata team to get helpful guidance, track progress, and meet your GRC goals.
Keep Learning
With webinars, help articles, industry reports, and updates on Drata’s newest features, you’ll stay at the top of your GRC game.
Trust Center
Customer Success You Can See
With Trust Center, you can display and share certifications and attestations, security policies, and the controls you’re automatically monitoring with Drata’s platform.
See How Our CS Team Helped Vimcal Reach Their Compliance Goals
"Within 4 weeks of signing up for Drata, we closed our first enterprise contract from a unicorn and thanks to that, got a term sheet from our dream investor. The results not only met the immediate need for fundraising but also positioned the company for future growth, opening doors to new enterprise channels."
Don’t Take Our Word for It
See what customers have to say about working with our Customer Success team.
Drata wasn’t just good software it was a good partner.
“The thing that sold me on Drata after the fact has been their support and partnership in our success. They corrected us when we started going off-course and pushed us to get across the finish line.”
Michael A.
Drata equals professionalism.
“When we had a small issue with the latest Drata Agent on 3 of about 30 Windows-PCs, I contacted support and the response was quick. After some brief back and forth, I was provided a solution that was easy to understand & implement.”
Michael B.
Start Now
Get a Partner in Compliance
Meet with our team to discover how you can build an effective GRC program that meets your goals and saves you time.
